Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your data.

1. Introduction

Welcome to OnPoint! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when using our website and application. Our Terms & Conditions also apply. OnPoint is a business management platform that helps you manage jobs, appointments, contacts, sites, quotes, invoices, payments, certificates, and team scheduling.

2. What OnPoint Does

We use your data to provide the following services:

Job and project management, offers, and contractor workflows
Appointment scheduling, calendar, and reminders
Contacts, sites, and customer records
Quotes, invoices, job sheets, and payment recording
Bank payment matching and reconciliation (when you choose to link your bank account — see section 4)
Certificates (e.g. electrical, gas, compliance)
Team and time management, holidays, and permissions
Notifications, push alerts, and automatic reminders
Customer-facing booking and contact portal

3. Information We Collect

Personal and business information

Name, email, phone number, business details, and information you provide for contacts, sites, jobs, and payments.

Usage data

App interactions, preferences, and device information.

Location data

If you enable it, for appointment scheduling and navigation.

Bank account data (optional)

If you link your business bank account via TrueLayer, we receive account identifiers, account display name and provider, and transaction data (e.g. date, amount, description/reference) for incoming payments. We use this only for invoicing and reconciliation as described in section 4. We do not initiate payments or move money.

4. Bank Account Data (TrueLayer)

If you choose to link your business bank account:

What we access: Account name and provider, and transaction history (incoming credits: date, amount, description/reference). Access is read-only; we cannot initiate payments or transfer funds.
Why we need it: For invoicing and reconciliation — we match incoming bank payments to your invoices (e.g. when the payment reference contains your invoice number) and automatically mark invoices as paid and record payments. Unmatched credits are shown in Payments so you can assign them to quotes or invoices.
Provider: Bank linking is provided through TrueLayer. Your bank credentials are not shared with us; you authorise access via TrueLayer's secure flow. You can disconnect your bank account at any time from Preferences → Bank account.
We do not sell bank or transaction data. We use it only for the purposes described above and store only what is necessary for reconciliation and audit (e.g. that a payment was matched to an invoice).

5. How We Use Your Information

To provide and improve our services (jobs, appointments, contacts, quotes, invoices, payments, certificates, scheduling)
To process transactions, send invoices, and record payments
To match bank payments to invoices and reconcile when you have linked your bank account
To manage team scheduling, permissions, and notifications
To send reminders, push notifications, and service-related messages
To ensure app security and compliance

6. Data Sharing & Security

We do not sell your personal or bank data.

We may share information with trusted third-party providers necessary to run the service (e.g. hosting, authentication, payment and bank linking providers such as TrueLayer, email and push notification services). These providers are bound by their own privacy and security obligations.

Data is encrypted and protected using industry-standard measures. Bank access is read-only and provided through TrueLayer's regulated infrastructure.

7. Your Rights

Access, modify, or delete your personal data where applicable
Disconnect your bank account at any time from Preferences → Bank account
Opt-out of marketing emails at any time

8. Contact Us

If you have any questions about this Privacy Policy or our use of your data, please contact us:

support@onpointbusiness.co.uk

1. Introduction

2. What OnPoint Does

We use your data to provide the following services:

Job and project management, offers, and contractor workflows

Appointment scheduling, calendar, and reminders

Contacts, sites, and customer records

Quotes, invoices, job sheets, and payment recording

Bank payment matching and reconciliation (when you choose to link your bank account — see section 4)

Certificates (e.g. electrical, gas, compliance)

Team and time management, holidays, and permissions

Notifications, push alerts, and automatic reminders

Customer-facing booking and contact portal

3. Information We Collect

Personal and business information

Name, email, phone number, business details, and information you provide for contacts, sites, jobs, and payments.

Usage data

App interactions, preferences, and device information.

Location data

If you enable it, for appointment scheduling and navigation.

Bank account data (optional)

4. Bank Account Data (TrueLayer)

If you choose to link your business bank account:

What we access: Account name and provider, and transaction history (incoming credits: date, amount, description/reference). Access is read-only; we cannot initiate payments or transfer funds.

Why we need it: For invoicing and reconciliation — we match incoming bank payments to your invoices (e.g. when the payment reference contains your invoice number) and automatically mark invoices as paid and record payments. Unmatched credits are shown in Payments so you can assign them to quotes or invoices.

Provider: Bank linking is provided through TrueLayer. Your bank credentials are not shared with us; you authorise access via TrueLayer's secure flow. You can disconnect your bank account at any time from Preferences → Bank account.

We do not sell bank or transaction data. We use it only for the purposes described above and store only what is necessary for reconciliation and audit (e.g. that a payment was matched to an invoice).

5. How We Use Your Information

To provide and improve our services (jobs, appointments, contacts, quotes, invoices, payments, certificates, scheduling)

To process transactions, send invoices, and record payments

To match bank payments to invoices and reconcile when you have linked your bank account

To manage team scheduling, permissions, and notifications

To send reminders, push notifications, and service-related messages

To ensure app security and compliance

6. Data Sharing & Security

We do not sell your personal or bank data.

Data is encrypted and protected using industry-standard measures. Bank access is read-only and provided through TrueLayer's regulated infrastructure.