14 days free on your first organisation
Field service management software for teams that can't afford blind spots.
OnPoint is field service management software for trade businesses and service teams managing multiple engineers, live job dispatch, real-time scheduling, customer communication, compliance, and billing — all from one connected system.
See every engineer's live location. Surface every active job. Send automatic ETA updates to customers. Run your entire field operation from one command view without calling anyone to find out what's happening.
Secure by default
Built for UK trades
Role-based access
Built for service operations
Field service management that solves the visibility problem
You can't manage what you can't see
When three engineers are out on jobs simultaneously, your visibility shouldn't depend on WhatsApp messages and phone calls. OnPoint's live ops view shows every engineer's location, every active job, and every status update in real time.
Customer ETA calls waste dispatch time
OnPoint sends automatic on-the-way notifications with live ETAs the moment an engineer departs. Customers stop calling the office to ask where the engineer is — and your dispatch team can focus on the actual work.
Jobs fall through the cracks as the team scales
The bigger the team, the harder it is to track every open job manually. OnPoint surfaces incomplete jobs, outstanding invoices, and expiring certificates — so nothing is missed, even on a busy day.
Platform capabilities
Everything a field service team needs in one connected platform
Live engineer tracking, operations command view, automatic customer ETAs, multi-engineer scheduling, compliance reminders, and quote-to-invoice workflows — running together, not bolted on.
Live engineer tracking
See the real-time location of every engineer in the field. Background location updates keep the map current without draining battery — so you always know where your team is.
Operations command view
One screen. All jobs, all engineers, all status updates. The operations view gives dispatchers and office managers a live picture of the entire working day without making a single phone call.
Automatic customer ETA updates
When an engineer is dispatched, customers receive an automatic on-the-way notification with a real-time ETA. Fewer inbound calls, better customer experience, same team.
Multi-engineer scheduling
Book and manage jobs across multiple engineers from a shared calendar. Drag, drop, and reassign on the fly. Handle emergency callouts without disrupting the rest of the schedule.
Compliance and certificate reminders
Track certificate expiry dates across your customer base and send automated pre-expiry reminders. Keep your compliance pipeline full without manual follow-up.
Quote, invoice, and payment flow
From scoped quote to paid invoice — everything connected in one timeline. Accept part-payments, record collections, track outstanding balances, and let OnPoint chase overdue invoices automatically.
Operations command view
Run the office, the field, and the customer — from one screen
The OnPoint operations view is the nerve centre for field service managers and dispatchers. Every active job, every engineer's current status, every upcoming appointment, and every commercial alert — surfaced in a single, live view. No switching between tools, no calls to the field to find out what's happening.
Live engineer map
Background location tracking shows every engineer's current position without interrupting their work.
Dispatch + ETA stream
See which jobs are in progress, which engineers are in transit, and what ETAs customers have received.
Commercial control
Outstanding quotes, unpaid invoices, and overdue reminders — surfaced alongside the operational view.
Compliance alerts
Certificates approaching expiry and overdue invoice reminders raised in context, not in a separate system.
Role-based access
Engineers see their schedule. Office managers see everything. Admins control it all. Permissions set once.
Cross-platform
Full web dashboard for the office. iOS app for engineers in the field. Real-time sync across both.
How it works
From job booking to closed invoice — with full field visibility
01
Book and assign
Log the job, select the right engineer, and add all relevant details. The engineer receives the job instantly on their mobile.
02
Dispatch with visibility
Watch the engineer depart on the live map. Customers receive an automatic on-the-way notification with a real-time ETA.
03
Monitor from the command view
Track every active job simultaneously from the operations view. Surface any jobs running late or requiring action.
04
Invoice and close
Convert completed jobs to invoices in one click. Track payment status and let OnPoint send automated overdue reminders.
Infrastructure
Built to handle real field service volume
OnPoint processes thousands of engineer tracking updates, timeline events, and reminder automations daily — so your field operations run on reliable infrastructure, not duct tape.
Engineer tracking updates
5,280 / day
Invoice + quote events
14,900 / week
Reminder automations sent
1,320 / month