A short, non-binding summary so you know what you're agreeing to. The rest of this document governs.
14 days free, no card
Try OnPoint for 14 days without entering payment details. No auto-charge — you only pay if you choose to subscribe.
Cancel any time
Cancel from your dashboard. You keep access until the end of the period you've already paid for.
You own your data
You retain ownership of everything you put into the Service. We hold it on your behalf and you can export or delete it.
Governed by English law
This contract is governed by the laws of England & Wales and disputes go to the courts of England & Wales.
These Terms & Conditions (“Terms”) form a legal agreement between OnPoint Business (“we”, “us”, “our”) and you, the person or business using our platform (“you”, “your”).
By creating an account, accessing or using the OnPoint Business website, dashboard, mobile apps, customer portal or APIs (together, the “Service”), you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you don't agree, don't use the Service.
If you're accepting these Terms on behalf of a company or other organisation, you confirm you have authority to bind that organisation, and “you” means that organisation.
OnPoint Business is a trade-business management platform. The Service typically includes tools for:
- Jobs, appointments, scheduling and live engineer tracking;
- Contacts, sites, quotes, invoices and payment plans;
- Certificates (e.g. Gas Safe, electrical, hot-water);
- Customer-facing booking and portal;
- Optional bank-payment matching, accounting sync and Google Ads measurement;
- AI helpers for drafting and suggestions;
- Notifications by email, SMS and push.
- You must be at least 18 and able to enter a binding contract under English law.
- Provide accurate information when you register and keep it up to date.
- Keep your login credentials confidential. You're responsible for everything done under your account.
- Tell us promptly at support@onpointbusiness.co.uk if you suspect unauthorised access.
- If you add team members, you're responsible for their use of the Service and their compliance with these Terms.
Free trial
We offer a 14-day free trial. We don't require a payment method to start the trial, and we don't auto-charge you when it ends — you choose whether to subscribe.
Subscription fees
Current pricing is shown on our Pricing page. Subscriptions are billed in advance on a monthly or annual cycle. Where pricing is per seat, the fee depends on how many active users your organisation has.
Payments via Stripe
Subscription billing is processed by Stripe. By providing payment details, you authorise us to charge the fees due (and any applicable taxes) using your selected method.
Taxes
Fees are exclusive of VAT and other taxes unless stated otherwise. If we're required to charge VAT, we'll add it at the prevailing rate.
Failed payments
If a payment fails, we'll retry. If it's still unpaid after a reasonable period, we may suspend or downgrade your access. We'll give you a chance to fix it before doing so.
Cancellation & refunds
You can cancel at any time from your dashboard. Cancellation stops future renewals — your access continues until the end of the billing period you've already paid for. We don't give pro-rata refunds for partial periods unless required by law.
Price changes
We may change pricing on renewal. We'll give at least 30 days' notice before a change takes effect. If you don't want the new price, you can cancel before it kicks in.
You retain all rights to the data you put into the Service — your business records and the personal data you collect about your customers (“Customer Data”).
You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Customer Data only to the extent needed to provide the Service to you, comply with the law, and as set out in our Privacy Policy.
- You confirm you have the rights and lawful bases needed to put Customer Data into the Service and to ask us to process it as you do.
- You're responsible for telling your customers what you collect and why, and for handling their data-rights requests (we'll help you).
- You can export your data at any time while your account is active.
You agree not to:
- Use the Service for anything unlawful, fraudulent, deceptive or harmful;
- Upload viruses, malware or any code designed to disrupt the Service;
- Probe, scan, penetration-test or attempt to gain unauthorised access to the Service or other users' data;
- Reverse engineer, decompile or attempt to derive source code (except where this restriction is unenforceable under applicable law);
- Use the Service to build a competing product, scrape data at scale, or resell access without our written agreement;
- Send spam, unlawful marketing, or messaging that breaches PECR / UK GDPR / consumer-protection law;
- Upload, store or transmit content that is unlawful, defamatory, obscene, infringing or that you don't have the right to share;
- Misuse AI features (see §10) — for example, to generate content that breaches the law, or to impersonate someone.
The Service lets you send email, SMS and push notifications to your customers (e.g. appointment reminders, invoices, automatic chasers, customer-portal links).
- You're responsible for ensuring you have the lawful basis (typically consent or legitimate interest tied to an existing transaction) to contact each recipient.
- You're responsible for honouring opt-outs and unsubscribe requests promptly.
- You won't use the Service to send unsolicited marketing, scams, or content that breaches the Privacy and Electronic Communications Regulations.
- SMS messages are billed by our SMS partner (Twilio) and may be subject to fair-use limits — heavy senders may be moved onto a metered plan.
You can choose to connect the Service to third-party providers (TrueLayer for bank linking, Stripe for card payments, Xero or QuickBooks for accounting, Google Ads for measurement, and others described in our Privacy Policy).
- Connecting a third-party service authorises us to access and exchange the data needed for that integration.
- Each third-party provider has its own terms and privacy notice that apply to its part of the flow. We're not responsible for those services or their availability.
- You can disconnect any integration from Preferences. Disconnecting stops future data exchange but doesn't reverse data already shared.
- For TrueLayer-linked bank accounts, access is read-only; we cannot move money or initiate payments.
- For Stripe, card data is handled directly by Stripe and never stored on our systems.
Some features use third-party AI models (currently Google Generative AI and OpenAI) to draft text or suggest content. These features are provided on a best-effort basis.
- Outputs may be inaccurate, incomplete or out of date. You must review anything an AI feature suggests before relying on it or sending it to a customer.
- You're responsible for the prompts you submit and for any content you choose to send based on AI output.
- Don't submit special-category personal data, payment-card numbers or other highly sensitive information into AI prompts.
- To the extent the law allows, we exclude liability for losses arising from your reliance on AI-generated output.
We own (or license) all rights in the Service, including the platform itself, source code, design, branding, documentation and any improvements. Subject to your compliance with these Terms and to your paid subscription (where applicable), we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes.
Feedback you give us about the Service may be used by us without restriction. We won't identify you as its source unless you ask us to.
We aim to keep the Service available with high uptime, but we don't promise it will be uninterrupted or error-free. We may need to take it down for maintenance, security or upgrades. Where reasonably possible we'll do so outside core working hours and with notice.
Standard support is provided via email at support@onpointbusiness.co.uk and through in-app chat during UK business hours. Where a separate support SLA applies (e.g. on an enterprise plan), it will be set out in your order form.
We warrant that we'll provide the Service with reasonable skill and care.
Except for that warranty and any rights that cannot be excluded under English law, the Service is provided “as is”. To the maximum extent permitted by law, we exclude all other warranties, conditions and representations — express or implied — including any implied warranties of satisfactory quality, fitness for a particular purpose, accuracy, non-infringement, or that the Service will meet your specific requirements.
If you're using the Service as a consumer, nothing in these Terms removes your statutory rights under the Consumer Rights Act 2015.
Nothing in these Terms limits or excludes our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot be limited or excluded under English law.
Subject to that:
- Neither party is liable for indirect, special or consequential losses, loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss of opportunity or loss of (or damage to) data, in each case whether arising under contract, tort (including negligence), breach of statutory duty or otherwise.
- Each party's total aggregate liability under or in connection with these Terms in any 12-month period is capped at the fees you paid us for the Service in the 12 months immediately before the event giving rise to the claim, or — if no fees have been paid — £100.
You will indemnify us against losses, liabilities and reasonable costs (including legal fees) we suffer arising out of or in connection with:
- your use of the Service in breach of these Terms or applicable law;
- Customer Data you submit, where it infringes a third party's rights or breaches the law;
- messaging you send through the Service that breaches PECR, UK GDPR or other applicable law.
We will indemnify you against losses you suffer from third-party claims that the Service itself (when used as permitted by these Terms) infringes that third party's UK intellectual-property rights — provided you tell us promptly, let us run the defence, and don't admit liability without our consent.
By you
You can stop using the Service and cancel your subscription at any time from your dashboard. See §05 for billing implications.
By us
We may suspend or terminate your access — with or without notice — if:
- you breach these Terms (including non-payment) and don't fix it within 14 days of being asked;
- your use threatens the security or integrity of the Service or other users' data;
- we're required to do so by law, regulator or court order;
- we discontinue the Service or a material part of it (we'll give you reasonable notice and a fair opportunity to export your data).
What happens on termination
Your right to use the Service ends. We'll keep your data for up to 90 days so you can export it, then delete or anonymise it, except where we're required by law to keep it (e.g. for tax). Sections that should reasonably survive termination — including IP, liability, indemnities and governing law — will continue to apply.
We'll improve, change and occasionally remove features as the product evolves. We won't materially reduce the core functionality you're paying for during a billing period without notice.
We may update these Terms. For material changes we'll notify you by email or in-app at least 30 days before they take effect. Continued use after the effective date means you accept the new Terms; if you don't accept them, you can cancel.
- Entire agreement. These Terms (together with the Privacy Policy and any order form or DPA) form the whole agreement between us about the Service and supersede any prior discussions.
- Assignment. You can't assign or transfer your rights under these Terms without our written consent. We may assign ours to a successor in connection with a merger, sale or reorganisation.
- Subcontracting. We may use sub-processors (listed in our Privacy Policy) to help deliver the Service. We remain responsible for their performance.
- No partnership. Nothing in these Terms creates a partnership, agency or joint venture between us.
- No third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
- Notices. Notices to us go to legal@onpointbusiness.co.uk. Notices to you go to the email address on your account or via in-app message.
- Severability. If any part of these Terms is held unenforceable, the rest stays in force.
- Waiver. Failing to enforce a right doesn't waive it.
- Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control.
These Terms and any dispute arising out of or in connection with them are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction, except that we may bring proceedings to protect our intellectual property in any court of competent jurisdiction.
For questions about these Terms, email legal@onpointbusiness.co.uk. For everything else, use support@onpointbusiness.co.uk.
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