Book the job, send the quote, plan the day, write it up on site and take the payment. OnPoint keeps every job in one app on your phone, so the paperwork is done before you're back in the van.
Jas rings at 7:42. Water is coming through the kitchen ceiling. Here's that job in OnPoint, from the call to the money, and the review at the end.
Take the call
Add the job while Jas is still on the phone. Type the postcode, tap the address, and the customer, the property and the job are saved together. Switch on your booking link and customers can book in themselves too, and an enquiry form on your own website sends new enquiries straight to OnPoint.
Dripping tap, Thursday morning. Booked from your link.
Send the quote
Build it from your saved parts and prices, add VAT and send it by email or text. You'll see when Jas opens it. They can accept it, pay a deposit or ask you a question, right there on the quote. Offer a good, better and best version if you like, and Jas picks one. Switch on follow-ups and a quote nobody answers gets chased by email for you.
Jas asked on the quoteWill you put the floorboards back down?
Yes, that's included.
Book it in
Put it in the diary. If the engineer is already booked at that time, you're told before you save. Jas gets a text with the day, the arrival window and who's coming. Switch on day-before reminders and Jas gets another the day before, by email, text or both.
Text to JasHello Jas, you have an appointment with Elm Plumbing on Tuesday 13 October between 08:00 and 10:00, the person attending is Dan. View more details: link
Do the job
Tap on my way and Jas gets a link to follow you on the map. On site, take photos, tag them before and after, and mark up the one that shows the leak. Talk through what you did and OnPoint writes it up and picks out the parts you used. Mark it complete and Jas gets the report and the invoice in one email.
Lifted two boards in the bathroom. The leak was a compression joint on the shower feed. Replaced the joint and fitted a new thermostatic bar valve. Tested with no leaks.
Thermostatic bar valve15mm compression elbowSilicone sealant
Sent to Jas in one email
Visit reportInvoice 2291
On my wayHello Jas, Dan from Elm Plumbing has started sharing their location for your appointment. Track their progress: link
Your own paperwork, on your phone
Got a paper sheet you've used for years, like a pressure test or a handover checklist? Take a photo of it and OnPoint builds it as a form you fill in on your phone, with readings, yes or no checks, photos and the customer's signature. Mark that signature as the customer's and Jas can sign on your phone or later from a link. For water regulations inspections there's a ready-made form to start from.
Turn the quote into an invoice without typing it again. Jas pays by card or bank from the link and the invoice marks itself paid. Switch on reminders and anyone late gets an email the day after it's due, then every week until they pay.
This is what Jas sees. Try it, nothing is charged.
Ask for the review
Once Jas has paid, tap Ask Jas for a review. They get a thank-you email with a button to your Google page, plus Checkatrade or wherever else you're listed. If something wasn't right, their reply comes to you, not to a one-star review.
OnPoint is updated every week. Tell us what's missing from your day and it goes on the list.
Founding price, locked for life.
Start now and your first seat stays at £19 a month for as long as you're with us. Each extra person is £9.
“Engineers used to come back at 5pm with stacks of paper job sheets. Now everything's signed on the phone before they leave the customer. Invoices go out the same day. The cash flow shift was instant.”
“We were running the business off WhatsApp threads and a notebook. OnPoint pulled everything into one place. The customer portal alone has cut my admin in half. I'm not retyping addresses or chasing photos anymore.”
SLShaqir LushaDirector, Boiler & Heating Care LtdHeating
No signal under the floorboards? Carry on.
Jobs, notes, photos, signed forms and clock-ins save on your phone and send on their own when you're back in signal. Quotes and invoices need a connection, so send those from the van.
No signal
6 photosBathroom floor, 14 Elm RoadOn the phone
Visit notesWhat was doneOn the phone
Pressure test recordSigned by Jas PatelOn the phone
OnPoint is job management software for UK plumbers. It covers bookings, quotes, the diary, photos and visit reports, your own forms and checklists, invoices, card payments and review requests, in one app for iPhone, Android and the web.
How much does it cost?
£19 a month for one person, plus £9 a month for each extra person. Or pay yearly: £228 a year for you and £108 for each extra person. Every feature is on that one plan. You get 14 days free with no card needed, and you can cancel any time.
I work on my own. Is it too much for me?
No. On your own you pay £19 a month and use what you need. The team parts, like roles and timesheets, only matter once you add people.
Does it work with no signal?
Yes, for the work on site. Jobs, notes, photos, signed forms and clock-ins save on your phone and send when you're back in signal. Quotes and invoices need a connection.
Can customers pay me by card?
Yes. Connect your Stripe account and customers pay by card or bank from the invoice link. The invoice marks itself paid and you get a notification. For bigger jobs you can split an invoice into weekly or monthly payments, or into stages that fall due as the work is done.
Will it chase unpaid invoices?
If you switch it on. Overdue invoices then get an email the day after they're due, and again every 7 days until they're paid. It's off until you turn it on.
Can I use my own job sheets and checklists?
Yes. Take a photo of the paper form you already use and OnPoint rebuilds it as a form you fill in on your phone, with readings, yes or no checks, photos and the customer's signature. You can also build one from scratch, or start from the ready-made water regulations inspection form. Mark a date on it as the next one due and the form comes round on Renewals, and the customer can sign it from a link.
Can I quote for extra work I spot on a job?
Yes. List the part as recommended on the visit report and tap Quote recommended work. OnPoint drafts the quote with a line for each part, priced from your price list where it clearly matches and marked Needs a price where it doesn't, and puts the report's photos on it.
Can it help me get more reviews?
Yes. Add your Google, Checkatrade or other review links once. Then, from a paid invoice, tap Ask for a review and the customer gets a thank-you email with a button to leave one.
Do I need to be Gas Safe registered?
No. Everything on this page works for any plumber. If you are Gas Safe registered as well, adding your number also unlocks gas certificates.
Yes. OnPoint sends your contacts, invoices and payments to Xero, and payments you record in Xero come back to OnPoint.
Do my customers need an app or a login?
No. They get a link by email or text. From there they can accept a quote or pick one of its options, ask a question, pay an invoice, follow you on the map, see their visit reports with the before and after photos, and report a repair.
I use Tradify, Fergus, ServiceM8 or Powered Now. How does OnPoint compare?
We've put OnPoint side by side with each of them, feature by feature. If you switch, send us your customers, sites and past jobs and we'll import them for you, free.
£19 a month for you, and £9 a month for each person you add. There are no tiers and no add-ons, so a sole trader and a firm with six vans get the same app.
