Support
Real humans. UK time zones. No bots.
Talk to people who know trade businesses, not generic SaaS support. In-app chat, email, phone — whatever works.
Real humans UK time zones In-app chat Phone support
Support that actually supports.
When something's wrong on a Friday afternoon, you don't want a chatbot. You want a person who knows your setup.
In-app live chat during UK working hours
Email support with same-day response
Phone support for paying customers
Knowledge base & video tutorials
Built for support
When you need help, we're easy to reach.
In-app chat first, email next, phone if it's urgent. Knowledge base & guides for the self-serve types.
In-app chat
Live chat during UK working hours.
Email support
Same-day response on every ticket.
Phone support
Talk to a human on the phone.
Knowledge base
Step-by-step guides & video walkthroughs.
Trade-aware team
Support team trained on UK trade workflows.
Live status page
Real-time uptime & incident reports.
Average response under 2 hours
Walk-through video on every workflow
Status page for live incident updates
Dedicated CSM for larger teams
UK
Time zones
We're awake when you are.
Same-day
Email response
Not 'within 5 business days'.
Real
Humans
No chatbot deflection.
Trade-aware
Team
We know what you do.
Stuck? We're here.
Email support@onpointbusiness.co.uk or hit live chat from inside the app.
14 days freeNo contract — cancel anytimeNo card to startFree migration help