Support
Talk to the people who build OnPoint.
Ring, email, chat or send feedback from the app, and you reach the team that makes OnPoint, not a call centre. Moving from other software? We'll import your data for you, free.
14 days free, no card. Then £19 a month for you and £9 for each person you add.
What do you need?
SupportBest way
Tell us from the app, and ring if you're stuck
Press Feedback in the sidebar, pick Something's broken and say how bad it is. Add a screenshot if it helps. If you can't work at all, ring us as well.
How bad is it?
Screenshots (optional)
01Reach us
Every way to reach a person.
No ticket numbers and no call centre. These are all of them, and each one reaches the team that builds OnPoint.
Phone and WhatsApp+44 7884 697405
Ring us, or message us on WhatsApp on the same number.
Emailsupport@onpointbusiness.co.uk
For anything, and the easiest way to send us files or screenshots.
Live chatOn every page of this website
Leave your name and email with your message. We reply in the chat and by email, so you don't have to wait on the page.
Feedback, in the appIn the sidebar, once you're signed in
Report a problem or send an idea, with screenshots. A real person reads every one and replies there and by email, and you can see where each one has got to.
A demoA 20-minute call
Bring a real job and we'll show it running in OnPoint, with time for your questions.
02Moving over
We'll move your data over, free.
You shouldn't have to retype your customers to try something new. Send us what you've got and we do the import by hand, then tell you when it's in.
- In OnPoint: Contacts, then Import from a spreadsheet, then Send it to us
- Or email your files to support@onpointbusiness.co.uk
- Rather do it yourself? Import a customer list from a CSV file in a few minutes
- Customers, sites, old certificates and invoices: send whatever you've got
Contacts · Import
Send it to us
Customers, sites, old certificates, invoices: send whatever you've got from your old software and we'll move it over for you.
- customers.xlsxReady
- gas-safety-records-2025.pdfReady
Which software do you use now?
Paper or spreadsheets
Got it. We'll take it from here.
We'll move your customers over and let you know when they're in.
03Help yourself
Free tools, no account needed.
Calculators that work on a phone at the meter, and a blog that explains the changes that affect your work. Use them whether or not you use OnPoint.
Calculators
- Gas rate calculatorGas rate and heat input from meter readings, in metric or imperial.
- Gas pipe sizing calculatorSize a run from its length, fittings and load, with the pressure drop.
- Gas ventilation calculatorThe ventilation an appliance compartment needs from its heat input.
- Heat loss calculatorRoom by room, for sizing a boiler or radiators.
From the blog
Read the blogHow do I…? in settings
Ask where something is in your organisation settings, and it opens the right screen for you.
A setup guide on day one
Your dashboard lists the first things to do, with Walk me through it for your first customer, quote and certificate.
A tour for engineers
Engineers get a short tour of their own: clocking in, their jobs, and working with no signal.
Where most people start.
The parts of OnPoint people set up in their first week. Everything is on the one plan: see pricing, or how OnPoint compares with the software you use now.
- Customers, properties and appliancesWhere your imported customers land, with their sites and appliances.
- Certificates62 UK certificate types, checked as you fill them in.
- Invoices and paymentsConnect your own Stripe account and take card and Pay by Bank.
- Roles and permissionsDecide what each person on your team sees before you invite them.
- Every featureThe whole of OnPoint, on one list.
How do I get help with OnPoint?
Ring or WhatsApp +44 7884 697405, email support@onpointbusiness.co.uk, use the chat on this website, or press Feedback in the app's sidebar. Each one reaches the team that builds OnPoint, the job management software for UK trade businesses.
How do I get my customers into OnPoint?
Two ways. Open Contacts, choose Import from a spreadsheet and bring in a CSV file yourself. Or send us whatever you've got, like an export from your old software, customer lists or old certificates, and we'll import it for you, free.
Can you move my data from my old software?
Yes, free. In OnPoint, open Contacts, choose Import from a spreadsheet, then Send it to us. Or email your files to support@onpointbusiness.co.uk. We do the import by hand and tell you when it's in.
How do I add my team?
In your organisation settings, open People and press Invite. Enter their email and pick their role, which decides what they can see. Each person you add is £9 a month.
Where do I put my Gas Safe number?
In your organisation settings, open Details & branding and fill in Credentials. Gas Safe, OFTEC and scheme numbers are checked by OnPoint, and you see the certificate types your registrations cover.
How do I take card payments?
In your organisation settings, open Getting paid and connect your own Stripe account. Customers can then pay invoices and deposits by card or Pay by Bank. The money goes to you, and OnPoint takes nothing from it.
Does it work with Xero?
Yes. In your organisation settings, open Accounting and connect Xero. Customers, invoices and payments go across. QuickBooks and Sage aren't available.
I can't find a setting. What do I do?
Open your organisation settings and type your question into How do I… It tells you where the setting is, gives you the steps and opens the right screen. If it can't help, ring or email us.
Is there an app for my phone?
Yes, on iPhone and Android, and OnPoint also works in a web browser. It's the same account everywhere, so the office and the van see the same jobs.
Does it work without signal?
Yes, for the work on site. Jobs, photos, forms, certificates and clocking in all work with no signal and go up when you're back in coverage. Quotes and invoices need a connection.
How do I report a bug?
Press Feedback in the app's sidebar, pick Something's broken and say how bad it is, from Minor to I can't work. Add screenshots if they help. If it's stopping you working, ring us as well.
Can I see it working before I start?
Yes. Book a demo: a 20-minute call where we show a real job running in OnPoint. Or start the free trial, which is 14 days with no card needed.
Try it, and ring us when you get stuck.
14 days free, no card, with the same help as a paying customer. Then £19 a month for you and £9 for each person you add. Or pay yearly: £190 a year for you and £90 for each extra person, which is 2 months free.