Tracking and the team map
Live engineer tracking, from On my way to the door.
Your customer follows the engineer in on a link, with a real ETA. Your office sees where each engineer was last seen at work. And your engineers know exactly when it starts and when it stops.
14 days free, no card. Then £19 a month for you and £9 for each person you add.
What Helen sees
Elm Heating
Your appointments
Annual boiler service
Tuesday 13 October, between 08:00 and 10:00
Arriving between 08:00 and 10:00
Priya Shah
Status
Today
Arriving
08:00 to 10:00
What the office sees
- PSPlan route
Priya Shah
3 jobs · 38 min driving
Not seen today
- DP
Dan Price
2 jobs · 24 min driving
On the way to a job · 6 min ago
- LG
Leah Grant
2 jobs · 19 min driving
Finished a job · 3 h ago
Positions come only from work: On my way (once they've left home) and finishing a job. Nothing is tracked in between, and nothing older than a day is shown.
07:52. Priya's at home with her coffee. Nothing is tracking her, and the office map says Not seen today.
01The rules
Rules short enough to tell your engineers.
Nothing runs until they tap On my way. The only other position OnPoint takes is when they finish a job, and only if their phone already allows location. It never asks. The rest is below, and it's the same whether anyone's watching or not.
250 m
Home stays off the record
Nothing is kept, and nothing reaches the team map, until they're 250 m from where they set off.
100 m
It stops at the door
Within 100 m of the job, tracking ends by itself. It doesn't follow them into the house.
4 h
Whatever happens, it ends
After 4 hours it stops anyway, so a forgotten On my way can't run all evening.
0
Positions from clocking in
Clocking in and out never records where anyone is. It often happens at home.
2 h
Last seen, then greyed out
The office's marker says how long ago it was. After 2 hours it greys out.
24 h
Then gone
After a day it's off the map, and the position is deleted.
There's no driver scoring, no speeding alert and no all-day trail. If you need vehicle telematics, OnPoint isn't that, on purpose.
02The engineer's side
They start it. The door ends it.
On my way is a tap on the job they're already looking at. Tap Directions and OnPoint asks first, then hands over to Google Maps, Apple Maps or Waze. On iPhone the Lock Screen shows the ETA, and whether the customer can actually see them.
- It keeps going with the app closed, on iPhone and Android
- Arrived on the Lock Screen ends it early
- On Android the phone asks for background location first, and says why
Background location uses battery. That's part of why it runs for the drive, not the shift.
Start live tracking?
Start live location tracking for this appointment? Your customer and team will see your progress in real time.
6min
1.3 miHelen can see you're 6 min away
The Lock Screen only says the customer can see them once the link has actually gone.
Plan route
Priya Shah · Tue 13 Oct
Suggested
1 h 12 min · 31 mi
Now
1 h 37 min · 42 mi
Driving time from LS6 3HN and back again.
Suggested order
- 1Keep time
Annual service
Helen Ward · 9 Brook Terrace
08:00 to 09:30
- 2Keep time
Breakdown
Owen Hart · 12 Ash Grove
13:30 to 14:3010:00 to 11:00
- 3Keep time
Gas safety record
Flat 2, 19 Hyde Park Road
10:00 to 11:0011:20 to 12:20
- 4Keep time
Annual service
Mary Doyle · 61 Otley Road
11:30 to 12:3013:00 to 14:00
03Plan route
A better order for one engineer's day.
From the team map, Plan route suggests a better order for someone's jobs using road drive times, and re-times them into the same slots. You see the drive now against the drive suggested, and nothing moves until you press Apply new times.
- Tick Keep time on any job with a promised slot. Arrival windows and customer bookings keep theirs anyway
- It starts from their base postcode, if you've set one
- Afterwards it asks whether to tell the customers whose times changed
04Chat and access
Talk about the job on the job.
Team chat has one thread for everyone, one-to-one messages and a chat on each job, so “park on Brook Terrace” sits with Brook Terrace instead of in someone's texts. Send a photo of the meter, see who's seen it, and mute a thread or set quiet hours.
- A job's chat is open to the people who can see that job
- The team map is a switch of its own, for owners, managers and whoever you tick
- Planning a route also needs permission to edit appointments
- Team chat
Everyone
Dan: Van's back at the yard
9 Brook Terrace
Annual service · Helen Ward
Dan Price
Cheers, see you at 2
9 Brook Terrace
Everyone on the job sees this
Calendar
See the team map
Today's jobs on a map, where each engineer was last seen, and the suggested driving order for their day. OFF hides the Map view. It shows where people are, so keep it to whoever dispatches.
Part of the same day.
The journey starts from a job in the diary and ends in the customer's portal. Same app, same price.
Out on the road in gas, heating, plumbing, drainage or air conditioning? See OnPoint for your trade, or how it compares.
- Scheduling and the diaryFind a slot ranks free times by the driving they add.
- Customer portalThe link Helen followed is her portal: quotes, invoices, certificates and bookings too.
- Timesheets, holidays and vansClocking in never records a position. The hours are checked for you.
- Roles and permissionsChoose who sees the team map, and who can move jobs.
- The engineer's app, offlineJobs, photos, forms and certificates with no signal.
Questions people ask.
Anything else? Ring +44 7884 697405 or email us.
What is live engineer tracking in OnPoint?
When an engineer taps On my way, the customer gets a text with a link to follow them in, with a route on real roads and an ETA. It stops by itself at the door. The office's team map shows where each engineer was last seen at work. It's part of OnPoint, the job management app for UK trades.
Does OnPoint track my engineers all day?
No. Tracking only runs while an engineer has tapped On my way for a job, and it stops when they arrive. The only other position OnPoint takes is when they finish a job, and only if their phone already allows location. It never asks. Clocking in and out never records a position.
When does tracking stop?
By itself within 100 m of the job, when the engineer stops it (Arrived on the iPhone Lock Screen does this), or after 4 hours whatever happens.
What does the customer see?
A text with a link, then a live map with the engineer and the route to their door, the distance and an ETA, beside the arrival window you gave them. There's no login and no app to install. Once the engineer arrives it says On site.
Why doesn't the map show the engineer straight away?
Nothing is kept, and nothing reaches the team map, until they're 250 m from where they set off. The first minute of a journey is usually their home, and that stays off the record.
What does the office see?
The team map: every visit for the day as a pin, each engineer's round in time order with the drive between jobs, and where each engineer was last seen, like On the way to a job · 12 min ago. It refreshes every minute, greys a position out after 2 hours and drops it after a day.
Do engineers have to keep the app open?
No. It keeps going in the background on iPhone and Android. On iPhone the ETA is on the Lock Screen too, with an Arrived button.
Who can see the team map?
Only people whose role has See the team map. Owners and managers start with it, and you can tick it for anyone else who dispatches.
Can it plan an engineer's route for the day?
Yes, one engineer's day at a time. Plan route suggests a better order using road drive times, re-times the jobs into the same slots and shows the drive now against the drive suggested. Nothing changes until you press Apply new times, and then it asks whether to tell the customers whose times changed.
Can the office message engineers about a job?
Yes, in Team chat: one thread for everyone, one-to-one messages and a chat on each job for the people who can see it. Messages can carry photos, you can see who's seen them, and there's mute and quiet hours.
Does it drain the battery?
It uses background location while On my way is running, and that uses battery. That's part of why it ends at the door, stops after 4 hours and never runs across the whole day.
What does it cost?
£19 a month for you and £9 a month for each person you add, with every feature and no contract. Tracking, the team map, route planning and team chat are all included. You get 14 days free first, with no card needed. Or pay yearly: £228 a year for you and £108 for each extra person.
Tap On my way on your own drive home.
14 days free, no card. Book a visit to your own address, send yourself the link and watch both views. Then £19 a month for you and £9 for each person you add. Or pay yearly: £228 a year for you and £108 for each extra person.