Online booking and enquiry forms
Online booking, on your rules.
Customers pick from the times you can actually do. For each service you decide: switched off, ask you first, or book it straight in. A tenant always comes to you first.
14 days free, no card. Then £19 a month for you and £9 for each person you add.
Your side · Bookable services
Gas safety check
45 min · 15m after
Boiler service
1 hr · 15m after
Breakdown
1 hr · 15m after
- Not offered online
Boiler swap
2 days · Runs over more than one day
Kept out of self-booking: a job spanning days needs planning, not a slot.
When someone books a gas safety check
In the diary · Thu 15 Oct, 9:30am · Dan Price
Confirmed on the spot: the job goes straight into the best-placed engineer's diary and the customer gets a confirmation email.
Their side · What your customer sees
Elm Heating
Book an appointment
What do you need?
When suits you?
Thursday 15 October · 4 times free · from 9:30am
Your time is held while you finish.
You're booked inafter they book
That's in the diary. We've emailed you the details, and it's in your appointments now.
They see the times. Never which engineer, and never the rest of your diary.
Flip a service and watch their side change. In OnPoint the whole page has one setting, and any service can be switched off, set to always ask you, or set to always book in.
Two ways in, both yours.
A booking page
A link customers open with no login and no app. They pick a service and one of the times you can honour, and you decide which services go straight in.
An enquiry form for your website
A form you paste into your own site. Each enquiry lands in OnPoint with the customer matched or added. It never books anything by itself.
01Tenants
A tenant is never booked in automatically.
Whatever the other settings say. Someone arranging access to a home they rent isn't the person who pays the bill, so their request always comes to you first, even for a service you let customers book straight in.
- Tenants book from the property link they hold, never the landlord's account
- Only if you let them: it's a switch, and it starts off
- Reporting a repair works from the same link, and that's on from the start
Let tenants request appointments too
From the property link a tenant holds. Useful for arranging access to a rented property without going through the landlord. Always needs your confirmation.
Who's booking a gas safety check, set to Book it in?
Request sent
It waits for you as a provisional booking, even though the service is set to Book it in.
02Ask me first
A request waits for you, with who to send worked out.
A booking you want to see first arrives as a provisional appointment with no engineer on it. Confirm it and OnPoint suggests who's going, best placed first, by the driving each one adds. Or offer another time, or say no with a reason.
- Waiting requests show as a count on Calendar in the menu
- Confirming, moving and declining each email the customer
- Declining points them at other times, so it isn't a dead end
Confirm this booking
Pick who's going. We'll put it in their diary and let the customer know.
Only people who are free then, hold the skills it needs and cover the postcode.
03The links
Every road leads to a time they can have.
On the van, in a text to one customer, or at the bottom of a renewal reminder. Wherever they tap, they land on times you've already said yes to.
A link you can read down the phone
Claim a handle with your business name in it, for the van, your invoices, your email signature and your Google profile. Links you shared before you claimed it keep working.
onpointbusiness.co.uk/book/elm-heatingCopy linkA link for one customer
From their record, pick the service and send it by email or text. They land with their details filled in and only have to pick a time.
Elm Heating
Pick a time that suits you.
Pick a timeFrom the renewal reminder
Renewal emails go 30 days before a certificate is due, from day one. When a service you offer online renews that certificate, the email gets a Pick a time button, and the booking is linked to the renewal.
Book your renewal online
Pick a time that suits you and it goes straight into our diary, no need to call.
Pick a timeOr “we'll confirm it”, if it asks you firstLandlords with more than one property
They're asked which property first, with their own address as one of the choices. OnPoint checks the property is theirs before anything is booked.
Which property?
- Your own addressLS8 1QA
- Flat 2, 19 Hyde Park RoadLS6 1PY
- 5 Brudenell GroveLS6 1HR
Nothing is paid at booking. Deposits belong to quotes. Customers see their bookings afterwards in the customer portal.
04Your website
An enquiry form for your own site.
Switch on Take enquiries through your website, choose what it asks, and paste the code into WordPress, Wix, Squarespace or any site. Or share it as a link on Facebook or your Google profile.
On your website
Get in touch
Tell us what you need and we'll get back to you.
Your name
Amir Khan
amir.khan@example.com
Phone
07700 900417
Address and postcode
14 Cardigan Road, LS6 3AG
What do you need?
Boiler service
Tell us more
The boiler's losing pressure every few days. Photos of the gauge attached.
In OnPoint · Contacts · Pending
New website enquiry
Joy Mensah · Breakdown
Joy Mensah
Breakdown · 22 Grove Road, LS6 2AP
No hot water since this morning. Any chance of someone today?
Where it's got to
A new enquiry moves to Quoted or Visit booked by itself once you raise a quote or book a visit for them.
Send it, then move it along. Each button does what it does in OnPoint.
An enquiry, never a job
It makes an enquiry and a contact. A new contact waits under Pending until you approve them. Nothing goes in the diary until you book it.
A thank-you by email
The customer gets an automatic reply saying you have their enquiry. It's on unless you switch it off.
Spam kept out, no puzzles
A hidden trap field, a minimum of 4 seconds to fill it in, and limits on how often. No CAPTCHA for your customers to solve.
Only the form goes on your site
The form is what you embed. The booking page stays a link you share, so point a Book online button at it.
Each field can be hidden, optional or required, with up to 4 photos and your own colour. Want to know which enquiries became work? See marketing and lead tracking.
05Report a repair
The breakdown call, written down for you.
Customers report a repair from their portal, and tenants from their property link. They say how urgent it is, describe it and add up to six photos, with access notes and the best times. It's on from the start.
- Emergency puts the gas safety advice first, with the emergency number
- Switch it to customers only, or off, in your booking settings
- Copy the landlord on a tenant's report, if you switch that on
Report a repair
Which property?
Flat 2, 19 Hyde Park Road
How urgent is it?
What's happening, and since when
The kitchen tap has been dripping since the weekend and it's getting worse.
1 photo
New repair request
Sarah Mills · Flat 2, 19 Hyde Park Road
It waits with your booking requests. It isn't a job until you press Book, and if you decline, they see your reason.
Pick an urgency, then send it.
“We were running the business off WhatsApp threads and a notebook. OnPoint pulled everything into one place. The customer portal alone has cut my admin in half. I'm not retyping addresses or chasing photos anymore.”
Where bookings go next.
Used by plumbers, heating engineers, gas engineers, electricians, drainage contractors and property maintenance teams. Coming from another app? See how OnPoint compares.
- Scheduling and the diaryHow the times are chosen, and the diary they land in.
- Customer portalWhere customers book, report repairs and see what's booked.
- Service plansThe visits that come round again, booked without asking.
- RemindersRenewal emails with a Pick a time button, and day-before texts.
- Customers, properties and appliancesWhere a new enquiry's contact ends up, with every property.
- MarketingReview requests, and which enquiries turned into work.
Online booking and the enquiry form are on the one plan, with everything else. See pricing
Questions about booking.
Anything else? Ring +44 7884 697405 or email us.
What is OnPoint's online booking?
A booking page for your business that customers open from a link, with no login and no app. They pick a service and one of the times you can honour. For each service you choose whether it's switched off, comes to you to confirm first, or goes straight into the diary.
Do I have to accept bookings automatically?
No. Set the page to Off, Ask me first or Book it in. With Ask me first, a booking arrives as a provisional appointment and nothing lands in an engineer's diary until you confirm it. Any service can be switched off, set to always ask you, or set to always book in.
Can a tenant book themselves in?
A tenant can request a visit from the property link they hold, if you switch that on. It always comes to you to confirm, even for a service your own customers can book straight in.
Which times do customers see?
Only times you can honour: inside working hours, around what's already in the diary and approved leave, with engineers who hold the skills the service needs and cover the postcode, and within your notice period and how far ahead you take bookings. They're ordered by the driving each adds. Customers never see which engineer, and their time is held while they finish.
Can customers book a job that lasts several days?
No. A service that runs over more than one day is kept out of self-booking, because it needs planning rather than a slot. Customers can send an enquiry for it instead.
Can I put the booking page on my own website?
The booking page is a link you share: on a Book online button on your site, the van, your invoices and your Google profile. What you paste into your website is the enquiry form.
What happens when someone sends the website enquiry form?
OnPoint makes an enquiry and matches them to a contact, or adds a new one that waits under Pending. You get a New website enquiry notification, and the customer gets an automatic thank-you email unless you switch it off. It never books anything or makes a job: you create a quote or book a visit from it. Enquiries go through New, Contacted, Quoted, Visit booked and Closed.
How does the enquiry form stop spam?
A hidden trap field, a minimum of 4 seconds to fill it in, and limits on how often it can be sent. There's no CAPTCHA for your customers to solve. Enquiries from websites you haven't listed are flagged, not blocked.
Can customers report a repair online?
Yes, from their portal, and tenants from their property link. It's on from the start for customers and tenants. They say how urgent it is, describe it, add up to six photos and give access notes. It waits with your booking requests and isn't a job until you press Book. If you decline, they see your reason.
Can a renewal reminder link straight to booking?
Yes. Renewal emails go 30 days before a certificate is due, from day one. When a service you offer online renews that type of certificate, the email has a Pick a time button, and the booking is linked to the renewal.
Do customers pay when they book?
No. Nothing is collected at booking. Deposits are taken on quotes, when the customer accepts.
What does it cost?
Online booking and the enquiry form are included. OnPoint is £19 a month for you and £9 a month for each person you add, with every feature and no contract. You get 14 days free first, with no card needed. Or pay yearly: £228 a year for you and £108 for each extra person.
Start with Ask me first.
Put one service on your booking link, set it to ask you first, and see what comes in. 14 days free with no card, then £19 a month for you and £9 for each person you add. Or pay yearly: £228 a year for you and £108 for each extra person.