The office and the field, in step
Field service management software that keeps the office and the van in step.
Book a job in the office and it's on the engineer's phone. They tap On my way, sign the paperwork and invoice it on site, and the office sees each step as it happens. For UK trades, from one van to a busy team.
14 days free, no card. Then £19 a month for you and £9 for each person you add.
In the office · Kate Holt
Tue 13 Oct · 09:40
Dan Price
Gas engineer · Tuesday
Gas safety record
Done08:30 · 4 Mill Lane
Annual boiler service
New10:00 · 31 Ash Road
Breakdown
14:00 · 61 Otley Road
New appointment
Annual boiler service
Martin Shaw · 31 Ash Road
Tuesday 13 October, 10:00 to 11:00 · arriving 10:00 to 12:00
Members
- Dan Price
- Priya ShahClashes with 1 job
- Marc HillOn holiday
Today
SavedOn the clock
Since 07:52
Up next · 14:00
Breakdown
61 Otley Road
Start jobCompleted
Gas safety record · 08:30
Kate books Martin Shaw's annual service in for Dan. Press Save and send on the office screen.
Martin gets this once it's saved
Hello Martin, you have an appointment with Holt Plumbing & Heating on Tuesday 13 October between 10:00 and 12:00, the person attending is Dan. View more details: link
Press the button on whichever screen has its turn. A drawing of the app, in its own words.
01The short answer
What is field service management software?
It runs the work your team does at customers' properties: booking the job and choosing who goes, getting them there, the work and the paperwork on site, keeping the customer told, and getting paid. The office and the engineers look at the same jobs, so nobody rings round to find out what happened.
OnPoint is field service management software for UK trades, on iPhone, Android and the web. It's the same app as our job management software, seen from the van.
- 01DispatchBook it and pick who goes, warned about clashes and holidays.
- 02TravelOn my way sends the customer a link to follow the engineer in.
- 03On siteThe engineer's app, with or without signal.
- 04PaperworkVisit reports, photos and 62 certificate types, signed on the phone.
- 05PaymentInvoices from the job, paid by card or Pay by Bank.
- 06Next visitService plans put the next one in the diary.
02Dispatch
Send the right person, and know where they were.
Pick who's going and OnPoint checks their diary as you choose. Someone already booked, or on approved leave, is flagged there and then. It's a warning, not a wall: you can still book them.
- Clash and holiday warnings in the booking form, before you save
- The team map shows where each engineer was last seen at work, and how long ago
- Customers can book themselves into times you choose to offer
New appointment · Thursday 15 October, 09:00 to 10:00
Members
Already booked at this time: Priya Shah
Priya Shah15 Oct 08:30 to 10:00 · Landlord gas safety · 12 Park Row
You can still book this. The diary allows double-booking.
Map View
- Dan PriceOn the way to a job · 12 min ago
- Priya ShahFinished a job · 34 min ago
- Leah GrantNot seen today
“Positions come only from work: On my way (once they've left home) and finishing a job. Nothing is tracked in between, and nothing older than a day is shown.”
Not live GPS, and never from clocking in. Only the people whose role has See the team map can open it. How tracking works
03Offline
No signal in the loft. The job carries on.
The work on site doesn't wait for a connection. It's kept on the phone and goes up by itself when the engineer's back in coverage, photos and all.
More about the engineer's appWorks with no signal
- The day's jobs
- Photos
- Forms
- Certificates, signed on the phone
- Clocking in and out
Waits for a connection
- Quotes
- Invoices
- Team chat
A certificate finished offline is saved on the phone. Emails wait in the outbox and send themselves.
“Engineers used to come back at 5pm with stacks of paper job sheets. Now everything's signed on the phone before they leave the customer. Invoices go out the same day. The cash flow shift was instant.”
04Beyond today
Work that comes back, and work you pass on.
Put a customer on a service plan and each visit books itself into the diary. When a job needs another firm, send it to them by link, with CIS worked out on what you pay them.
Service plan
Annual boiler service
Martin Shaw · 31 Ash Road
- Repeats
- Every 12 months
- Engineer
- Dan Price
- Getting visits in the diary
- Book them automatically, 4 weeks ahead
- Tue 13 OctBooked
- Wed 13 Oct 2027Books itself 15 Sept 2027
Dan's phone: Service visit booked for you
Service plans
Each visit goes in the diary 4 weeks before it's due, with the time and engineer you set, or waits on Due to book if you'd rather agree a day first. The customer is emailed when a visit is booked. Plans keep the diary full; they don't bill or take payments.
More about service plansJob offer from Holt Plumbing & Heating
You've been offered a job.
Commercial boiler strip and clean
- When
- Friday 16 October, 08:00
- Where
- Unit 4, Kirkstall Road, Leeds
- Your price
- £640.00
- Payment
- Within 14 days of completion
Subcontractors
They work from the link: no account, and they don't count as a person on your plan. They mark themselves on site and complete it there, and your customer sees the visit in their portal, tagged Subcontractor. CIS comes off what you pay them, and the monthly return is worked out for you to file.
More about subcontractors and CIS05Honestly
Who OnPoint suits, and who it doesn't.
It's built for trade businesses from one person up to a busy team. If you run a big fleet, some of the companies we compare ourselves with will suit you better, and we'll say so.
A good fit
- One person with a van, who'd rather not do the paperwork at night
- A small team with someone in the office booking the work
- A growing firm with engineers on the road and some work sent to subcontractors
- Trades with certificates to issue: gas, heating, electrical, fire, oil, renewables and more
Not the right fit
A large fleet that needs every van tracked, with telematics, journey history or driver scoring. OnPoint doesn't track vehicles.
OnPoint vs BigChangeA big office that wants its vans tracked in the same system. Commusoft sells that as an add-on.
OnPoint vs CommusoftA business that needs QuickBooks or Sage today. OnPoint works with Xero.
All comparisons
Priced per person
£19 a month for you. £9 for each person you add.
Every feature for everyone, no contract and no VAT on top. Customers, tenants and subcontractors use links, so they never count. Or pay yearly: £228 a year for you and £108 for each extra person.
On your own
£19
a month
3 people
£37
a month
6 people
£64
a month
12 people
£118
a month
The rest of the day, in more detail.
Out on the road in gas, heating, plumbing, electrical, fire safety, air conditioning or drainage? See OnPoint for your trade, or every feature.
- Job management softwareOne job, every record: the enquiry, quote, report, certificate, invoice and payment.
- Tracking and the team mapOn my way for the customer, last seen for the office. Never live GPS.
- The engineer's app, offlineJobs, photos, forms, certificates and clock-ins with no signal.
- Timesheets, holidays and vansClock in from the phone, book leave and see it in the diary.
- RemindersRenewal emails from day one. Day-before reminders when you switch them on.
- Roles and permissionsEngineers see their jobs without seeing the prices, if that's how you want it.
Questions people ask.
Anything else? Ring +44 7884 697405 or email us.
What is field service management software?
Field service management software runs the work a team does at customers' properties: booking jobs and choosing who goes, getting engineers there, the work and paperwork on site, keeping the customer told, and getting paid. The office and the engineers work from the same jobs.
What does OnPoint do for field service?
The office books jobs into a diary that warns about clashes and holidays, and each job goes straight to the engineer's phone. The engineer taps On my way to text the customer a tracking link, fills in reports and certificates on site, gets them signed on the phone and can invoice before leaving. The office sees each step. It runs on iPhone, Android and the web.
Can I see where my engineers are?
You can see where each engineer was last seen at work, and how long ago, on the team map. Positions come only from tapping On my way and from finishing a job, never from clocking in, and nothing older than a day is shown. It isn't live GPS. When an engineer taps On my way, the customer can follow them in, and sharing stops within 100 m of the job or after 4 hours.
Does it work without signal?
Yes, for the work on site. Jobs, photos, forms, certificates and clocking in all work with no signal and go up when the engineer is back in coverage. Quotes, invoices and team chat need a connection.
Does it stop double bookings?
It warns you. When you pick who's going, anyone already booked at that time or on approved leave is flagged in the form before you save. You can still book them if you mean to, with Book anyway.
Can it book repeat visits like annual services?
Yes, with service plans. Each visit goes in the diary 4 weeks before it's due, or waits on a Due to book list if you'd rather agree a day with the customer first. The engineer gets a notification when a visit is booked for them. Plans don't bill or take payments.
Can I send jobs to subcontractors?
Yes. Send the job by link. They accept it, mark themselves on site and complete it from the link, with no account and no cost to them, and they don't count as a person on your plan. CIS is taken off what you pay them, and OnPoint works out the monthly return for you to file with HMRC.
Who is OnPoint best for?
UK trade businesses from one person with a van to a team with an office, especially trades that issue certificates. It isn't built for large fleets that need vehicle tracking or telematics: it doesn't track vans.
How much does it cost?
£19 a month for you and £9 a month for each person you add, with every feature and no contract. There's no VAT on top. Customers, tenants and subcontractors use links, so they don't count. You get 14 days free first, with no card needed. Or pay yearly: £228 a year for you and £108 for each extra person.
Does it work with my accounts?
Customers, invoices and payments go across to Xero. QuickBooks and Sage aren't available yet. Card and Pay by Bank payments go to your own Stripe account with no OnPoint fee.
Book one job, then watch it come back.
14 days free, no card. Book a job for yourself, open it on your phone, tap On my way and sign it off, and watch the office side change. Then £19 a month for you and £9 for each person you add. Or pay yearly: £228 a year for you and £108 for each extra person.