Drainage contractor software that follows the run.
Book the callout, photograph every chamber and talk through what the camera found. OnPoint writes it up and turns it into the quote, you check the prices and add a deposit, and the customer pays by card before the hose is back on the reel.
This is 14 Albert Road after the survey. Your camera finds the faults and you sketch the run. OnPoint keeps the rest: the still as a photo, the note in the visit report and the line on the quote.
DrawingDrain run, as surveyedSite14 Albert Road, Sheffield S8Surveyed26 Sep 2026, Carl HaleDrawn byRidgeway Drainage
1
MH1 to MH2, 12.40 m from MH1
Roots through a joint
RM
A still from your camera, added to the job as a photo. The camera prints the distance on it, and Mark up circles the fault.
In the visit report
Mass roots coming in at a joint 12.40 m from MH1, taking about a third of the bore. Cut back with the root cutter. The joint will let them back in, so a patch liner is recommended.
On quote 1042
Cut roots and fit 150mm patch liner at 12.40 m, MH1 to MH2£420.00
2
MH2 to MH3, 3.10 m from MH2
Displaced joint
JDM
A still from your camera, added to the job as a photo. The camera prints the distance on it, and Mark up circles the fault.
In the visit report
Displaced joint 3.10 m past MH2, with wipes caught on the lip. This is where it blocked. Cleared by jetting up from MH3. A patch liner is recommended so it doesn't catch again.
On quote 1042
Fit 150mm patch liner over displaced joint at 3.10 m, MH2 to MH3£365.00
3
G1 to MH1, 1.20 m from the gully
Fat on the pipe walls
DEG
A still from your camera, added to the job as a photo. The camera prints the distance on it, and Mark up circles the fault.
In the visit report
Heavy fat build-up in the kitchen branch from 1.20 m past the gully. Still flowing, but the bore is narrowed. Descaling and jetting the branch is recommended.
On quote 1042
Descale and jet the kitchen branch, G1 to MH1£95.00
Manhole scheduleLevels in metres, assumed datum
Chamber
Cover level
Invert level
Depth
MH1
48.20
47.35
0.85
MH2
48.05
47.10
0.95
MH3
47.95
47.02
0.93
Quote 1042For Sam Whitfield
Subtotal, VAT 20%
£880.00 + £176.00
Total
£1,056.00
Deposit to start (25%)
£264.00
Foul waterSurface waterManholeGullyRainwater pipeDirection of flowDefect
One blocked drain, from the call to paid.
Sam Whitfield rings at 07:10. The toilet won't flush and the manhole on the drive is full to the lid. Here's that job in OnPoint, from the call to the review.
07:10
Book it in for this morning
Put the callout in today's diary with a two-hour arrival window. Pick an engineer who's already booked and you're told before you save. Sam gets a text with the window and who's coming, then a link to follow Carl in once he starts live tracking.
Live tracking, 09:38Hello Sam, Carl Hale from Ridgeway Drainage has started sharing their location for your appointment. Track their progress: link
10:05
Every chamber, photographed
Carl lifts the covers and takes a photo at each one, and each keeps the time it was taken. Stills from the CCTV camera go on the job as photos too, and he circles the roots on one with Mark up. Then he talks through what he found, and OnPoint writes it up and picks out the parts, used and recommended.
MH1 and MH2 surcharged on arrival and MH3 dry, so the blockage was between MH2 and MH3. Jetted up from MH3 and cleared a mass of wipes caught on a displaced joint. CCTV from MH1 to MH3 found mass roots at 12.40 m and fat in the kitchen branch. Kitchen gully grid replaced. Flowing freely on leaving.
Parts used
Gully grid, 150mm
Recommended parts
150mm patch liner × 2
Image metadata
Taken
26 Sep 2026, 10:08
10:40
Your survey sheet, on your phone
You already have a survey sheet you trust. Take a photo of it and OnPoint builds it as a form: chamber levels, a table of defects by distance and code, yes or no checks, photos and the customer's signature. Sam signs it on Carl's phone, or from a link you send him. It saves on the phone with no signal and sends when you're back in range.
Invoice the callout from your phone. Sam pays by card or bank from the link, the invoice marks itself paid and you get a notification the moment it lands.
This is what Sam sees. Try it, nothing is charged.
14:20
Quote the repair, with a deposit
Tap Quote recommended work on the visit report. The patch liners it recommended become quote lines, priced from your saved items where one matches, with the CCTV stills you pick on the quote. Add the branch clean and VAT, and send it by email or text. You'll see when Sam opens it. He can ask a question on the quote, accept it and pay the deposit from the same link, and the quote becomes an invoice with the deposit already on it.
Cut roots and fit 150mm patch liner at 12.40 m, MH1 to MH2
£420.00
Fit 150mm patch liner over displaced joint at 3.10 m, MH2 to MH3
£365.00
Descale and jet the kitchen branch, G1 to MH1
£95.00
Photos
Subtotal
£880.00
VAT 20%
£176.00
Total
£1,056.00
Deposit to start (25%)
£264.00
Sent14:20
Opened14:31
Accepted19:05
Sam asked on the quoteWill you need to dig up the drive?
No. Both liners go in from the manholes, so nothing gets dug up.
Thursday
Lined, finished, sent
On the day, mark the job complete. Sam gets one email with the visit report, your survey sheet and the invoice for the balance. Once it's paid, tap Ask Sam for a review and a thank-you email goes out with a button to your Google page.
Ridgeway Drainage has finished the work for Patch liner repairs. Everything from this visit is gathered below. You can view it any time from your portal.
Completed
2 Oct 2026
Status
Complete
Visit reportDrain survey sheetInvoice 2317
Ask Sam for a review
Sent from the paid invoice
We're new. That works in your favour.
OnPoint is a young company, but real money already moves through it: the gauge is live. Being small means three things for you.
You talk to the people who build it.
Ring or email and you get the team that makes OnPoint, not a call centre.
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Start now and your first seat stays at £19 a month for as long as you're with us. Each extra engineer is £9.
“Engineers used to come back at 5pm with stacks of paper job sheets. Now everything's signed on the phone before they leave the customer. Invoices go out the same day. The cash flow shift was instant.”
“We were running the business off WhatsApp threads and a notebook. OnPoint pulled everything into one place. The customer portal alone has cut my admin in half. I'm not retyping addresses or chasing photos anymore.”
SLShaqir LushaDirector, Boiler & Heating Care LtdHeating
Forty properties, one letting agent.
Add the agent once, then each property as a site with its own tenant. The tenant can get the appointment text and the live tracking link. The quotes and invoices go to the agent.
The agent gets one link to a portal listing every property you look after, with the visits, reports, quotes and invoices at each. Tenant moved out? They can change the name and number there themselves.
Tenants can report a blocked drain from their own link, with photos and how urgent it is. It reaches you as a request to book, and you can copy the agent in.
OnPoint is job management software for UK drainage contractors. It covers callouts and the diary, service plans for planned jetting, site photos and visit reports turned into quotes, your own survey sheets and job sheets, quotes with deposits, invoices, card payments and review requests, in one app for iPhone, Android and the web.
Does it do drainage survey reports?
Not as a built-in form: OnPoint has no drainage survey certificate. You build your own survey sheet instead, from a photo of the one you use now, with chamber levels, a table of defects by distance, yes or no checks, photos and the customer's signature. The customer signs it on your phone, or you send it to them to sign from a link. It goes to them with the rest of the job and sits in their portal.
Can I put CCTV footage on a job?
Not the video. OnPoint doesn't store or play CCTV recordings. Save stills from your camera and add them to the job as photos, or to the photo section of your survey sheet. Mark a still up to circle the fault, and pick which ones go on the quote. Keep the recording in your camera's software and send it the way you do now.
Can I use my own job sheets?
Yes. Take a photo of any paper sheet, like a jetting record or a job sheet, and OnPoint rebuilds it as a form you fill in on your phone. You can change any part of it afterwards, or build one from scratch. Mark a date on it as coming round, like the next jetting due, and it lands on Renewals and reminds the customer by email, the same as a certificate.
Can I book planned jetting?
Yes. Put it on a service plan: the customer, the property, what it is and how often, like every three months for a restaurant's kitchen drain. OnPoint books each visit into the diary ahead of time with the engineer and the time, or lists it under Due to book so you can agree a day first, and the customer gets the usual booking confirmation by email. A plan books the visits. It doesn't bill them, so you invoice each one as usual.
I work for letting agents with lots of properties. Does that work?
Yes. Add the agent once and each property as a site, with the tenant as its contact. The tenant can get the appointment text and report a blocked drain from their own link, and the agent gets the quotes and invoices. The agent's portal lists every property with its visits, reports, quotes and invoices.
Can I use it for insurance work?
OnPoint doesn't connect to insurers' systems. For an insurance job, add the insurer or loss adjuster as the customer and the policyholder's home as the site, and put the claim number in the reference, which prints on the quote and the invoice. Photos you take on the phone keep the time they were taken.
Does it work with no signal?
Yes, for the work on site. Jobs, photos, your survey sheets and forms, signatures and clock-ins save on your phone and send when you're back in signal. Quotes, invoices and writing up a voice note need a connection.
Can customers pay me by card?
Yes. Connect your Stripe account and customers pay by card or bank from the invoice link. The invoice marks itself paid and you get a notification. Quotes can take a deposit, and bigger jobs can be paid in stages as the work is done, or split into weekly or monthly payments.
Does it work with Xero?
Yes. OnPoint sends your contacts, invoices and payments to Xero, and payments you record in Xero come back to OnPoint.
How much does it cost?
£19 a month for one person, plus £9 a month for each extra person. Or pay yearly: £228 a year for you and £108 for each extra person. Every feature is on that one plan. You get 14 days free with no card needed, and you can cancel any time.
I use Joblogic, BigChange, ServiceM8 or Tradify. How does OnPoint compare?
We've put OnPoint side by side with each of them, feature by feature.
