The photo knows when and where
The picture survives. Usually the evidence doesn't.
Compressing a photo for upload strips out everything the camera recorded. Almost every app compresses first and quietly throws that away. OnPoint reads it first.
Corroded valve, before. Airing cupboard, 14 Ashby Grove.
Kept alongside the image
It's captured before the image is compressed.
A photo taken at 09:14 on site and uploaded at 18:30 from the van tells a truer story than either timestamp alone — which is why both are kept.
What this is
The record the camera made, kept rather than discarded. That's all — and it's a good deal more than a camera roll.
What it isn't
It isn't a tamper-proof or legally certified chain of custody, OnPoint doesn't verify that a photo was taken at the property, and where a phone was set not to record location there'll be no location to keep. An overclaim here would be worthless in exactly the argument it's meant to settle.
What stays with the job
Attached to the appointment, not to somebody's phone
In three years, when someone asks, the answer is a record rather than a memory.
Before-and-after photographs
In a gallery on the job, in the order they were taken. You pair them by looking at them — nothing tries to guess which is which.
Other files
A datasheet, a manufacturer's instruction, a scanned form — whatever the job needed to have with it.
The written report from the visit
What was found, what was done, what was recommended.
The certificates issued
Including the customer's signature on them, which is where signatures live. Certificates.
The appliance it was all done to
Which flat, which boiler, which serial number — so “that property” is never ambiguous. Customer records.
Taken with no signal, kept anyway
Photographs are stored durably on the device and finish uploading when you're back in coverage. Field mode.
Finishing the job
One action does the whole ending
Mark the visit complete and you choose who it goes to — the contacts on the job, or an address you type — what goes with it, and a message. Then one email.
A customer who gets four separate emails from you in ten minutes reads the first one. And the engineer who has to send four is the reason it sometimes ends up being none.
Goes to
Goes with it
Who changed what
Mostly it answers “who moved this?” on a Monday morning
Every appointment carries a trail of who changed it and when — the time moved, the engineer swapped, the job rescheduled. Occasionally it answers something more serious. Both are worth having.
It records changes to an appointment, which is what it says on it. Whether people can see it is itself a permission — roles and permissions.
Job sheets
For work that isn't a quote and isn't an invoice
What was done, what was used, what it came to. Built on the same form as quotes and invoices, and convertible into an invoice when it should be one — with the link between the two kept in both directions, so neither document loses sight of the other. Getting paid.
Straight answers
Including the limits of it.
01Can I attach photos to a job?
Yes — as many as the job needs, in a gallery on the appointment rather than in a camera roll. Before and after shots sit together in the order they were taken.
02Does it record when a photo was taken?
Yes, and separately when it was uploaded — they're different facts, and both are kept. A photo taken at 09:14 on site and uploaded at 18:30 from the van tells a truer story than either timestamp alone.
03Does it record where?
Where the camera recorded it: latitude and longitude, plus altitude and the direction the phone was pointing. OnPoint keeps what the camera stored — it doesn't verify that the photo was taken at the property, and it doesn't restrict where you can take one.
04What if my phone doesn't store location on photos?
Then there's none to keep. It's the camera's record, not ours — the timestamp, device and technical detail still come through, and the location field is simply empty.
05Is the photo data kept when the image is compressed?
Yes, because it's read before compression. Compressing for upload strips it out, and almost every app compresses first — so the picture survives and everything that made it provable doesn't.
06Can I attach other files?
Yes — a datasheet, a manufacturer's instruction, a scanned form. They sit on the job alongside the photographs and the report.
07Can I send the report and certificates in one email?
Yes. Completing the visit is one action: choose the recipients — the contacts on the job or an address you type — choose which documents go with it, add a message, and it goes as a single email.
08Can I see who changed an appointment?
Yes — every appointment carries a trail of who changed it and when: the time moved, the engineer swapped, the job rescheduled. It records changes to the appointment, and whether people can see it is a permission. Roles and permissions.
09Do photos work offline?
Yes. You can photograph a job in a basement with no bars — the files are stored durably on the device and finish uploading when you're back in coverage, even if the app went into your pocket mid-upload. Field mode.
10Can I turn a job sheet into an invoice?
Yes, and the link between the two is kept in both directions — so the invoice leads back to the job sheet and the job sheet knows what it became.
11What does it cost?
£19 for the first seat and £9 for each seat after. All of it is on every plan — there's no higher tier. See pricing.
Take one photo and look at what came with it.
14 days free, no card. Attach a picture to a job and open the panel — the timestamp, the coordinates and the device are the difference between a photo and a record.