Photos, reports and job sheets
Before and after, kept with the job.
Take the photos on site, tag them Before and After and mark them up. They go into the visit report with the parts you fitted and the work you'd recommend, and the customer gets the report, their certificates and the invoice in one email.
14 days free, no card. Then £19 a month for you and £9 for each person you add.
01What the camera recorded
When, where, and on what.
Your phone's camera writes down when a photo was taken, where, and on which device. Most apps lose that when they shrink the photo to upload it. OnPoint reads it first and keeps it with the photo, along with the time it went up.
- Taken and Uploaded are both kept: a photo taken at 09:14 in a basement might go up at 11:40
- Tap the photo on the job to see it all, and so can your customer on their report
- Photos stay on the job, in order, not in somebody's camera roll
What it isn't
It's the camera's own record, not a tamper-proof one. OnPoint doesn't check that a photo was taken at the address, and if a phone is set not to record location, there's no location to keep.
Image metadata
Taken
13 Oct 2026, 09:14
Uploaded
13 Oct 2026, 11:40
Location
52.24071° N, 0.90284° W · 64 m
Device
Apple iPhone 15
Settings
f/1.6 · 1/60s · ISO 400 · 26mm
Dimensions
4032 × 3024 px
02Mark it up
Circle it. Arrow it. Say what it is.
Draw on any photo in a visit report, with a finger or a mouse. The original is always kept, and your customer sees the marked-up copy. Try it: pick a tool and draw on the photo.
- Pen, Arrow, Box, Circle and Text, in red, yellow, white or black
- Undo and redo, and Show original whenever you want the untouched photo
- Works with no signal too: it uploads when you're back
- For visit-report photos. Photos on a certificate aren't marked up
Mark up
Visit report · 14 Ashby Grove
03The visit report
What you found, what you fitted, what's next.
The report sits on the job: what you did, the photos, the parts you used and the parts you'd recommend. Recommended parts are one tap from a quote, with the photos on it, so the customer sees why.
Visit report
13 Oct, 11:02
Title
Boiler service and leak repair
Description
Annual service carried out. Compression joint on the heating flow was weeping into the airing cupboard. Remade the joint, replaced the isolation valves and fitted a magnetic filter on the return. Expansion vessel is losing its charge and should be replaced.
Parts used
Recommended parts
Quote recommended work
From “Boiler service and leak repair”
The work
Replace the expansion vessel and the automatic air vent
Recommended parts
Photos for the customer2 of 6 max
Before shots are picked to start with.
1 line needs a price. It's flagged on the quote.
Create quote · 3 linesA part is priced only when it clearly matches your price list. Everything else says Needs a price, so nothing goes out at £0 by accident. Untick a line to leave it off.
Talk instead of typing
Record a voice note and it's written up into the report, with the parts pulled out for you.
AI on siteRead it back
Read aloud plays the report in the van, so you can check it without reading a screen.
Checklists on the job
Your job checklists sit with the report, ticked or not, so the office can see what was done.
04Job sheets
For the work that isn't a quote or an invoice.
A job sheet says what was done, what was used and what it came to. Start one from a template, the same templates you use for quotes and invoices, and turn it into an invoice when it's time to bill.
- Start from scratch, or from one of your templates
- Linked to the job, so it opens from the visit
- Convert it to an invoice or a quote, and the two stay linked
New jobsheet
EscFrom a template
- Annual boiler service£95.00 · 3 items
- Emergency call-out£120.00 · 2 items
- Power flush, up to 10 radiators£480.00 · 6 items
- Bathroom tap replacement£140.00 · 4 items
Jobsheet
Emergency call-out
Ruth Ellery · 14 Ashby Grove
Converted to an invoice. Each one links to the other.
05Finishing the job
One email at the end, not four.
Mark the job complete and pick what goes: the report, the certificates, the invoice. The customer gets one email, and each document opens from their link, with the report's photos grouped Before and After. Try the switches.
Complete job
Mark it done and send the customer their documents
Documents to send
- Boiler service and leak repairReport · write-up & photos
- Landlord/
Homeowner Gas Safety RecordCertificate - Service/
Maintenance/ Breakdown RecordCertificate - Invoice · £306.00Invoice
Send to Ruth Ellery
Sending to 1 recipient
Complete & sendComplete without sendingYour job is complete.
Completed
Boiler service and leak repair
Tuesday 13 October
Attended byDan Price
Your documents
- Boiler service and leak repair
- Landlord/Homeowner Gas Safety Record
- Service/Maintenance/Breakdown Record
- Invoice · £306.00
Report & documents
Shared by Dan Price
Boiler service and leak repair
Before
After
Recommended parts
Expansion vessel · Automatic air vent
Documents
- Landlord/Homeowner Gas Safety Record
- Service/Maintenance/Breakdown Record
- Invoice · £306.00
The customer needs no app and no login. Their link also has their quotes, bookings and every certificate you've sent them. The customer portal
“We were running the business off WhatsApp threads and a notebook. OnPoint pulled everything into one place. The customer portal alone has cut my admin in half. I'm not retyping addresses or chasing photos anymore.”
Goes well with.
Everything here is on the same £19 plan, in the same app.
For your trade
- The engineer's app, offlinePhotos, reports and certificates with no signal. It all goes up when you're back.
- QuotesOptions, extras and deposits, with the report's photos on the quote.
- Certificates62 UK certificate types, sent in the same email as the report.
- Customer portalOne link for the customer's reports, certificates, quotes and invoices.
- Invoices and paymentsThe invoice in the same email, paid by card or bank from the link.
- AI on siteTalk through the job and it's written up into the visit report.
Questions people ask.
Anything else? Ring +44 7884 697405 or email us. Moving from another app? See how OnPoint compares.
What does OnPoint do for photos and reports?
It keeps the evidence of the work with the job. Engineers take before and after photos on site, mark them up, and write a visit report with the parts they used and the parts they'd recommend. The customer gets the report with their certificates and invoice in one email, and sees it all from one link.
Can I tag photos as before and after?
Yes. Each report photo can be tagged None, Before or After, or you can set Tag new photos as before you start. The customer's report groups them Before then After, and the report PDF puts them side by side.
Can I mark up a photo?
Yes, on visit-report photos. Use Pen, Arrow, Box, Circle or Text in red, yellow, white or black, with undo and redo. The original is always kept, and you can switch with Show original and Show marked-up. The customer sees the marked-up copy. Photos on a certificate aren't marked up.
Does it record when and where a photo was taken?
It keeps what the camera recorded: when it was taken, where, the device and the camera settings, read before the photo is shrunk for upload. The time it was uploaded is kept too. It isn't tamper-proof, OnPoint doesn't check the photo was taken at the address, and if a phone doesn't record location there's none to keep.
Can the report turn into a quote?
Yes. Quote recommended work drafts a quote with a line for each recommended part, priced from your price list where one clearly matches and marked Needs a price where it doesn't, plus a line for the work. Up to 6 of the report's photos go on the quote, before shots first.
What is a job sheet?
A record of the work done, the parts used and what it came to, for work that isn't a quote or an invoice. Start one from scratch or from a template, the same templates as quotes and invoices, and convert it to an invoice or a quote later. The two stay linked.
Can I send the report, certificates and invoice together?
Yes. Complete job lets you pick the documents on the job, choose who gets them and add a message, and it goes as one email. Each document opens from the customer's link, and the report is shared with its photos.
Do photos work with no signal?
Yes. Photos are saved on the phone as you take them and go up by themselves when you're back in signal. Mark-up works with no signal too.
Does it cost extra?
No. It's part of OnPoint: £19 a month for you and £9 for each person you add, with every feature and no contract. You get 14 days free first, with no card. Or pay yearly: £190 a year for you and £90 for each extra person, which is 2 months free.
Take a before photo on your next job.
Then an after, a report and one email at the end. 14 days free with no card, then £19 a month for you and £9 for each person you add. Or pay yearly: £190 a year for you and £90 for each extra person, which is 2 months free.