Live engineer tracking
The engineer is on the way. Everyone knows it.
Customers stop calling for updates. The office stops chasing engineers. One link, live ETA, no app — all logged on the appointment.
ETA
14:23
Distance
4.2 mi
Speed
22 mph
Job
Boiler service
Two perspectives, one truth
The same dispatch — seen from both sides.
Your team and your customer see the same engineer move in real time — each from a view designed for them.
Office view
Dispatch the whole fleet from one screen.
Live status on every engineer. Who's en route, who's on-site, who's stuck. No more "where are they?" calls inbound.
Live dispatch
4 activeHazir L.
→ M. Doherty
Sam R.
→ Greenline Ltd
Aisha B.
→ T. Hayes
James M.
→ S. Patel
Customer view
A link they tap. An engineer they can see.
No app, no install, no logins. Just a secure link with the engineer's location, ETA and your branding.
Your engineer is on the way
Hazir is 12 min away
Arriving
14:23
Distance
4.2 mi
The journey
From dispatch to closed, automatically.
Dispatched
Office
Engineer assigned · link auto-sent
Customer
SMS received with secure link
En route
Office
Live position · ETA updating
Customer
Watching engineer approach in real time
Arrived
Office
Auto-flagged as on-site
Customer
Notified the engineer arrived
Closed
Office
Tracking ends · timeline preserved
Customer
Receives completion report link
The impact
What happens when customers can already see.
−63%
"Where is the engineer?" calls
Customers stop chasing — they can already see.
+42%
First-time access rates
Customers in the right place at the right time.
100%
Visits logged with timeline
Every dispatch, route and arrival on record.
Indicative — varies by team size, route density and how aggressively your office sends links.
And the rest
Built into every visit.
Live status badges
Office sees who's en route, on-site or stuck.
Route context
Distance, ETA and route progress on every active job.
Secure portal links
One-time tokens scoped to the appointment.
Timeline trail
Tracking start, stop and arrival logged forever.
Mobile-first capture
Engineers don't lift a finger — runs in background.
Auto SMS & email
Send the link from inside the appointment workflow.
Live in 14 days free
Stop being the "where are they?" hotline.
Switch on tracking. Send the link. Watch the inbound calls go quiet.